Frequently Asked Questions
Everything you need to know about the product and billing.
Yes, PersonaHub is purpose-built for the hospitality industry. While traditional businesses have predictable 9-to-5 schedules, hotels deal with 24/7 operations, 3-shift rotations, split shifts, and complex service charge distributions. We designed our engine specifically to handle these unique challenges without the need for clunky workarounds.
Absolutely. We understand that every hotel has its own policy for distributing service charges (e.g., based on attendance points, department weights, or seniority). Our platform allows you to configure these rules dynamically so calculations are 100% automated every month.
Security is our top priority. We use world-class infrastructure (AWS/Supabase) with end-to-end encryption for sensitive data. We also employ strict Row-Level Security (RLS) policies at the database level to ensure data isolation between different hotel properties.
Yes! Because PersonaHub is an independently run platform, you get a direct line to the creator for onboarding. We will personally assist you with data migration, initial payroll configuration, and ensuring your shift patterns are set up correctly.
Yes, PersonaHub includes an Employee Self-Service (ESS) portal. Employees can log in from their mobile devices to view their upcoming shift schedules, request leave, and download their monthly payslips securely.
Our pricing is transparent and based on fixed tiers rather than per-employee fees. You simply choose a package (Boutique, Resort, or Enterprise) based on the maximum number of employees your property manages. All core modules are included without hidden fees. Visit our Pricing page for detailed limits.
Still have questions?
We're happy to answer any questions you might have about PersonaHub.
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